Privacy Policy

1. Introduction

Exter Solutions ("we," "us," or "our") operates the EX-POS platform and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including information collected through SMS/text messaging programs.

2. Information We Collect

• Contact Information: Name, email address, phone number, and business name provided when you sign up or submit a form.
• Order Information: Details about orders placed through EX-POS, including items, amounts, and delivery addresses.
• SMS/Text Messaging: Your mobile phone number when you opt in to receive SMS messages, and your message history with our platform.
• Usage Data: Pages visited, features used, device type, and browser information.

3. SMS / Text Messaging Program

By providing your phone number and opting in, you consent to receive text messages from Exter Solutions and our merchant partners using the EX-POS platform. These messages may include:

• Order Confirmations: Automated SMS confirmations sent immediately after an order is placed, whether online or by phone.
• Order Status Updates: Notifications about order preparation, dispatch, and delivery.
• Promotional Offers: Marketing messages about deals, new menu items, flash sales, and loyalty rewards sent by participating merchants.

4. How We Use Your Information

• To process and confirm orders placed through EX-POS.
• To send transactional SMS notifications (order confirmations, status updates).
• To send promotional SMS campaigns you have opted in to receive.
• To provide customer support and respond to inquiries.
• To improve our platform, services, and user experience.
• To comply with legal obligations.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Merchant Partners: Restaurants and businesses using EX-POS who fulfill your orders.
• Service Providers: SMS delivery providers, payment processors (Stripe), and delivery partners, solely to fulfill services.
• Legal Authorities: When required by law or to protect our rights.

6. Data Retention

We retain your personal information as long as necessary to provide our services and comply with legal obligations. SMS opt-in records are retained for a minimum of 4 years as required by applicable regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of promotional SMS messages at any time by replying STOP.
• Withdraw consent for data processing where consent is the legal basis.

8. Security

We implement industry-standard security measures including encryption, access controls, and secure infrastructure to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: